A few simple answers
WHEN WILL MY ITEMS ARRIVE?
Clothing and apparel items should be received within 10-14 business days. International delivery time varies by country. For other specialty and promotional items, please allow between 2-5 weeks delivery time as high demand may increase the processing and shipment time.
WHERE ARE MY ITEMS COMING FROM?
Our primary warehouse is in Overseas, but most specialty items are located in America.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons items can be sent in separate packages. Do not be alarmed if your order is shipped separately. If you have any other questions, please contact us anytime at email@example.com.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes! Shop Duello is proud to have global delivery services.
IF I CAN'T FIND A PRODUCT ON YOUR WEBSITE IS IT STILL AVAILABLE?
If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can’t find it anymore. Details, please contact us at firstname.lastname@example.org.
HOW DO I CANCEL AN ORDER?
Unfortunately, we cannot cancel finalized orders as items are processed to ship immediately. Please contact our customer service team at email@example.com if you have any further questions.
CAN I VIEW PRICES IN DIFFERENT CURRENCIES?
Yes. Choose your flag and you will see your country’s currency. You will, however, checkout in US dollars at the most current exchange rate. Please note that you will be paying in your own currency at the most current exchange rate between USD.
ITEMS ARE MISSING FROM MY ORDER WHAT CAN I DO?
Possible reasons: Orders shipped separately for logistical reasons. Ordered from different warehouses: If you ordered from 2 different warehouses the order will have multiple shipments. If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service via our Contact Us page., including your order number and a copy of the parcel declaration and we will work to resolve your issue promptly.
HOW DOI RETURN AN ITEM?
Please contact our customer service via firstname.lastname@example.org or our Contact Us page to help if we can solve the problem together first. Please contact us before returning the item, as your local post may charge you the delivery fee.
ITEM WAS DAMAGED DURING SHIPPING
If your item was damaged during shipping, you are eligible for a full refund or we will issue a new product of your choice at our expense. When requesting your refund, please be ready to provide Customer Service with the order number, your name and proof of damage.